---
title: "Walk-in queue"
description: "When you're full, guests scan a QR to queue themselves, watch their place live, and get a LINE alert when their table is ready."
---

> Documentation Index
> Fetch the complete documentation index at: https://tabler.pro/llms.txt
> Use this file to discover all available pages before exploring further.

# Walk-in queue

**Scenario:** Saturday, 7 p.m., every table taken, four parties at the door.
Instead of a handwritten list and shouting names, let guests scan to queue —
they can wander the neighborhood, and their phone tells them when it's their
turn.

## Post the queue QR

On the [Live floor](/en/docs/floor) queue panel press **QR** (or go to
Settings → Marketing links) to open a ready-to-use queue poster:

![Queue QR poster: print, download, or fullscreen on a tablet](../../../../assets/docs/admin-queue-qr.png)

- **Print** it for the door or counter;
- **Download SVG** for your designer to work into a menu stand;
- **Fullscreen** turns a tablet into a queue kiosk at the door.

## After a guest scans

Guests pick a party size and enter a name and phone to join, then get their
own live status page showing their place in line and the estimated wait — no
need to hover by the door.

![A guest scanning to join the queue](../../../../assets/docs/diner-queue-join.png)

![The guest's queue status page: current position and estimated wait](../../../../assets/docs/diner-queue-status.png)

On that page guests can link LINE — table-ready alerts then push straight to
LINE, and the next party in line gets an early "you're up next" heads-up. See
[LINE notifications](/en/docs/line).

## Running it from the floor

Every waiting party appears in the Floor page's queue panel: position, minutes
waited, estimated wait.

- **Notify** — the table's nearly ready; call the guest back (via LINE or the
  status page, asking them to return to the host stand within 10 minutes).
- **Seat** — the guest is here; pick a table and seat them. The queue entry
  becomes a seating record, and the real wait time is logged so estimates keep
  getting sharper.
- **No-show** — notified but never returned; remove them and the next party
  moves up and gets notified automatically.

Guest has no phone, or doesn't want to scan? Press **+ Add to queue** and a
staff member fills it in — same single queue:

![Staff adding a guest to the queue](../../../../assets/docs/admin-queue-add.png)

## Estimated wait times

The system estimates waits from your recent real seating pace and shows them
on the guest's status and scan pages. If your restaurant doesn't limit table
time (a cafe, say), the estimate can be off — turn off **Show estimated wait
to guests** under Settings → Booking rules; guests still see their position in
line.

## Walk-in queue vs. future waitlist

- **Walk-in queue** (this page): the guest is at the door now, waiting for a
  table today.
- **[Future waitlist](/en/docs/waitlist)**: a future date is fully booked;
  the guest leaves their details and waits for an opening.

Source: https://tabler.pro/en/docs/queue/index.mdx