---
title: "Guests & regulars"
description: "Every guest's visit history, tags and notes, plus a win-back list driven by each regular's own return rhythm."
---

> Documentation Index
> Fetch the complete documentation index at: https://tabler.pro/llms.txt
> Use this file to discover all available pages before exploring further.

# Guests & regulars

**Scenario:** a regular books for Friday. The floor wants to know: how often
do they come? Where did they sit last time? What don't they eat? None of that
should live in anyone's memory — as long as a guest has left a phone number
when booking or being seated, the system builds their record in **Guests**
automatically.

![Guests: visits, no-shows, and last visit](../../../../assets/docs/admin-customers.png)

## Each guest's profile

Click anyone to open their profile: visit count, no-show count, contact
details, plus three things you maintain yourself:

- **Tags** — free-form, comma-separated: "VIP, no beef, window seat".
  Tags show in the booking details dialog, so the floor is briefed before the
  guest walks in.
- **Notes** — a written record only staff can see.
- **Block** — phone numbers with malicious no-shows can be blocked from
  booking online again (they're marked ⛔ on the reservations list).

![Guest profile: tags, notes, and the diner profile](../../../../assets/docs/admin-customer-detail.png)

## The Regulars tab (Pro)

Guests with three or more visits enter the **Regulars** tab. The point isn't
the list — it's **each person's own rhythm**: a guest who averages every 6
days going quiet for 20 means something completely different from a
once-a-month guest skipping three weeks. The system sorts regulars into three
statuses accordingly:

![Regulars tab: return status, churn risk, and value](../../../../assets/docs/admin-customers-regulars.png)

- **On track** — still inside their own return cycle.
- **Due soon** — just past their usual rhythm; the single best moment to act.
- **Lapsed** — long overdue; high churn risk.

**Churn risk** scores each guest 0–100 (hover to see why), and **Value**
estimates the covers they bring in a year — together they tell you who to
contact first.

## Winning back a regular

Press **Reach out** to open the action dialog. We don't send canned messages
on your behalf — a regular deserves your own voice. The dialog offers a few
ideas (a gift card, a small treat on their next visit, a friendly message, a
quick call); contact them your way, then press **Mark as contacted** and the
guest drops out of the reminders for a while so nobody gets double-pestered.

![Reach out dialog: contact them your own way](../../../../assets/docs/admin-customer-reachout.png)

The regulars nudge on [Overview](/en/docs/dashboard) ("17 regulars are overdue
to return") comes from here — handling one or two a day beats a giant
marketing blast once a year.

The free plan includes the full guest list and profile editing; regular
statuses, churn risk, value, and the diner profile are part of Pro's AI
insights.

Source: https://tabler.pro/en/docs/customers/index.mdx